Forum:Froze during gem purch.

I atempted to buy gems on the date of 10-30-12 @ aprox. 10:30pm est. During the transaction the game froze!!! I was using a prepaid visa card. After the game froze I logged back in, but received no gems. I then found out that the card made the payment, no information was given to me due to some laws. I wanted to know if there was anything that could be done from your end. The visa prepay was at fault in this case not LCP. I'm not sure if you can do anything, I just feel like I was wronged by visa (after they have your money they don't care). If you have no way of helping me @ least your company will be aware of it. Thank you for your time & your game is the best game I've played in years. You should get a raise. Keep it up & again thank you!!!