Board Thread:Questions and Answers/@comment-8315913-20130417145510/@comment-5706972-20130417151857

If you lost your password, you are out of luck... Even the LoC support can't/won't help you. You will need to start a new game. I had this happen to me when I was a level 38 (my phone wouldn't even turn on) - which may not seem very high, but it still hurt at the time...