Board Thread:LOC General Discussion/@comment-6100911-20130124175553/@comment-5706972-20130207134430

They are just playing the odds. People keep spending money on all the new cards despite all the glitches, so they don't care if you get frustrated and quit. They do the bare minimum to feign sympathy and act like they tried to help you, but I would be willing to bet that even the top spender in the game would get the same treatment you got because they just don't care.