User blog comment:Midangel/Why?/@comment-5920342-20121229025704

Well some points to take from this - 1 - always be polite - 2 - always be patient. Maybe both would be easier if they weren't always the cookie-cutter apologies. I mean I love cookies, don't get me wrong - but I get sick of the same ones all the time.

Just a simple "Hey players, we're not sure what why the server is doing this (again) - seems it could be a reoccuring hiccup but we're working to iron it out asap hang in there"? Just a little explaination - you know, like "We have so many players our severs are crashing left and right but we're working to expand the structure so we can handle the load please be patient" is just.... you know more for the customers. Less.. empty?

Maybe thats it. To always get the standard admin notice feels empty of customer care.