Board Thread:Questions and Answers/@comment-220.246.34.211-20121218064357/@comment-5706972-20121218213315

Did you set up a password before the phone broke? I didn't and lost the account... Had to start over

As for the message: did you already start a game on the device you are trying to move your account to? If so, the only way to play is to move an account to it.

If you created a password, and you are still having problems -or- have never had an account on your device and it won't let you create one:

Email the Legend of the Cryptids Support Team: [mailto:legend_support@applibot.co.jp legend_support@applibot.co.jp]