Board Thread:Questions and Answers/@comment-132.206.112.98-20130222121540/@comment-6053607-20130222210445

The glitch you mentioned has been reported by LOC admin. Here's the info directly copied:

"It has come to our attention that some of our users encountered a serious issue when updating the game to the latest version.

Issue details: Users lost all previous data and was prompted by the tutorial upon starting the game.

Duration of Issue: 2/21 6:23 pm to 2/22 6:00 pm  *The update feature has been temporarily removed.

''We will be taking immediate action to restore the original data for the affected users. As this restoration process will require transferring of user data, please kindly provide us the following information through e-mail.''

-Data Transfer Procedures: 1) Register a new ID and complete the tutorial;  2) Send us an email to: [mailto:legend_support@applibot.co.jp legend_support@applibot.co.jp] after completing the tutorial; 3) Begin investigation and transfer process when we have acquire all necessary user information.

''-User Information required for the transfer process: 1) Original user ID; 2) New user ID (tutorial must be completed for the new user ID); 3) User ID is case-sensitive; 4) You will only be able to keep one ID. Upon restoring the original data to your device, the new user ID will be inaccessible. By providing us with the following information, it will help us verify your account and expedite the transferring process.''

-For users who can provide proof of Gem purchases:  1) A screenshot of receipt indicating the Gem purchase from Legend of the Cryptids (can be located in your iTunes account or through your registered email address); 2) Details regarding your most recent purchase (ie name and price of purchased Card Packs and/or items); 3) The date of your most recent purchase or transaction

For users who have never purchased Gems:  1) Last login date; 2) your current area in the regular Quest; 3) Name and date of the most recent item used; 4) Name and date of the last event participated

Upon gathering the applicable information, please contact us at: [mailto:legend_support@applibot.co.jp legend_support@applibot.co.jp]

''We do not accept inquiries via telephone. We may require additional information if we cannot verify the user's account.''

''We sincerely apologize for this inconvenience and greatly appreciate your patience. Admin Team of 'Legendg of the Cryptids'"''