User blog comment:Silentcow/Boss timer error, wheres my refund!/@comment-5499190-20130406230636/@comment-5499190-20130406231113

These were the questions they asked (I saved the transcript):

i. How may I help you today?

ii. What is the apple ID? Do you have the order number for the purchase?

iii. Have you already contacted the developer about the issue you are having with the game?

I gave them the details they requested and they processed the refund:

"I am very sorry you are experiencing this issue. I am not sure why you are having this problem. I have processed an exception to the Terms for 7.99GBP, within 24hrs you will see the store credit reflect the refund."